Cat Grass Garden
Shipping Rates & Estimated Delivery Times:
| Method | Rate | Est. Delivery |
|---|---|---|
| Standard |
$4.99–$8.00 (Free on orders $35+) |
3–5 business days |
| Express |
$6.99–$12.99 |
1–3 business days |
Order Processing: Please allow 1–3 business days for order processing before shipment. Some items are fulfilled directly by our suppliers, which may affect delivery times. You will receive a tracking number via email once your order has shipped.
Please Note:
- Orders are not processed or shipped on weekends or holidays.
- Delivery timeframes are estimates and not guaranteed.
- We are not responsible for delays caused by carriers.
Questions? Contact us at rosies2024@rosiespetparadise.com or call 757-751-2973.
Refund Policy — Rosie's Pet Paradise
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return Contact us at rosies2024@rosiespetparadise.com to initiate a return. Please do not send items back without first requesting a return, as they will not be accepted. Once your return is approved, we will provide instructions on where and how to send your package.
Please note that some items are fulfilled directly by our suppliers. Return instructions and addresses may vary depending on the item. We will provide the correct return details upon approval.
Return Shipping Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages & Issues Please inspect your order upon receipt and contact us immediately at rosies2024@rosiespetparadise.com if your item is defective, damaged, or incorrect. We will make it right.
Non-Returnable Items The following items cannot be returned:
- Perishable goods (food, treats, supplements)
- Custom or personalized items
- Personal care goods (grooming products, hygiene items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges The fastest way to get what you want is to return the original item and place a new order once the return is accepted.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at rosies2024@rosiespetparadise.com.
🐾 Orders & Shipping
How long does shipping take? Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days. You'll receive a tracking number by email once your order ships.
Do you offer free shipping? Yes! We offer free standard shipping on orders over $35.
Can I track my order? Absolutely! Once your order ships, you'll receive a tracking link via email so you can follow your package every step of the way.
Can I change or cancel my order? We begin processing orders quickly, so please contact us as soon as possible at rosies2024@rosiespetparadise.com or call us at 757-751-2973. We'll do our best to accommodate changes before your order ships.
↩️ Returns & Refunds
What is your return policy? We have a 30-day return policy. Items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.
How do I start a return? Contact us at rosies2024@rosiespetparadise.com to initiate a return. Please do not send items back without first requesting a return — we'll provide instructions on where and how to send your package.
Who pays for return shipping? Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
What if my item arrives damaged or incorrect? Please inspect your order upon receipt and contact us immediately at rosies2024@rosiespetparadise.com or 757-751-2973. We will make it right.
Note: Some items are fulfilled directly by our suppliers. Return instructions and addresses may vary — we will provide the correct return details upon approval.
🛍️ Products
Are your products safe for pets? Yes! All products we carry are designed specifically for pets. We source our products through trusted distributors and only carry items intended for pet use.
Where do your products come from? We source our products through reputable pet product distributors. Product details, specifications, and descriptions are provided directly by our suppliers to ensure accuracy.
Do you carry natural or non-toxic products? Yes, many of our products are plant-based or natural — such as our ALZOO grooming line, Sister Bees beeswax balms, and HoneyCure Manuka honey wound care. Check individual product pages for details.
🎁 Loyalty & Rewards
Do you have a rewards program? Yes! We recently launched our loyalty rewards program. You can earn points on purchases and redeem them for discounts. Look for the rewards widget on our site to sign up and start earning today.
📞 Contact Us
How do I reach customer support? We're happy to help! You can reach us by:
- Email: rosies2024@rosiespetparadise.com
- Phone: 757-751-2973
We aim to respond to all inquiries within 1–2 business days.
