🐾 Orders & Shipping
How long does shipping take? Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days. You'll receive a tracking number by email once your order ships.
Do you offer free shipping? Yes! We offer free standard shipping on orders over $35.
Can I track my order? Absolutely! Once your order ships, you'll receive a tracking link via email so you can follow your package every step of the way.
Can I change or cancel my order? We begin processing orders quickly, so please contact us as soon as possible at rosies2024@rosiespetparadise.com or call us at 757-751-2973. We'll do our best to accommodate changes before your order ships.
↩️ Returns & Refunds
What is your return policy? We have a 30-day return policy. Items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.
How do I start a return? Contact us at rosies2024@rosiespetparadise.com to initiate a return. Please do not send items back without first requesting a return — we'll provide instructions on where and how to send your package.
Who pays for return shipping? Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
What if my item arrives damaged or incorrect? Please inspect your order upon receipt and contact us immediately at rosies2024@rosiespetparadise.com or 757-751-2973. We will make it right.
Note: Some items are fulfilled directly by our suppliers. Return instructions and addresses may vary — we will provide the correct return details upon approval.
🛍️ Products
Are your products safe for pets? Yes! All products we carry are designed specifically for pets. We source our products through trusted distributors and only carry items intended for pet use.
Where do your products come from? We source our products through reputable pet product distributors. Product details, specifications, and descriptions are provided directly by our suppliers to ensure accuracy.
Do you carry natural or non-toxic products? Yes, many of our products are plant-based or natural — such as our ALZOO grooming line, Sister Bees beeswax balms, and HoneyCure Manuka honey wound care. Check individual product pages for details.
🎁 Loyalty & Rewards
Do you have a rewards program? Yes! We recently launched our loyalty rewards program. You can earn points on purchases and redeem them for discounts. Look for the rewards widget on our site to sign up and start earning today.
📞 Contact Us
How do I reach customer support? We're happy to help! You can reach us by:
- Email: rosies2024@rosiespetparadise.com
- Phone: 757-751-2973
We aim to respond to all inquiries within 1–2 business days.